CANCELLATION POLICY

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At ChillUP, we strive to provide a transparent and efficient refund policy for our users. Please familiarise yourself with the following guidelines:

Cancellation Requests
Users are required to submit cancellation requests through the ChillUP app. However, it's important to note that each vendor has their own cancellation policy, so carefully reviewing the policy is crucial.

Vendor Options After Cancellation Requests
After receiving a cancellation request, vendors have the following options regarding refunds:

• No Refund: The vendor can choose not to issue a refund.
• Offline Refund: The vendor may opt to process the refund outside the ChillUP platform.
• Original Payment Method Refund: The vendor can refund the amount back to the user’s original payment method. 

The decision on which option to pursue is at the individual vendor's discretion. Vendors are required to provide ChillUP users with a valid reason or proof of their policy regarding the chosen refund method.

Vendor Approval and Refunds
If a cancellation request is approved by the vendor, ChillUP will oversee the refund process to ensure users receive their refunds promptly. We work diligently to streamline this process for a hassle-free experience.

Vendor-Initiated Cancellations
In the rare event that a vendor cancels a confirmed booking or is unable to provide the activity as agreed, the vendor assumes full responsibility for contacting each user enrolled in the booking. They will inform users of the cancellation and handle the refund process through our online platform.

Our aim is to facilitate clear communication and fair resolutions when it comes to cancellations and refunds.

Please note that specific refund policies may vary between vendors, so we encourage users to review the cancellation policies associated with each activity before making a booking.